Field Service Technician - Concrete Block Machinery

(#10531) - Remote, Extensive Travel
Industry: Concrete Block, and Pavers
Industry: Concrete Construction Supplies

Seeking a field service technician with PLC Programming experience!

Description:

RESPONSIBILITIES

  • Provides comprehensive assistance in person or via phone or email
  • Supports customers with timely response to service requests that includes frequent travel up to 5 weeks at a time
  • Educates, trains, and troubleshoots problems both on-site and remotely
  • Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
  • Ensures proper electrical and mechanical installation by supervising local electricians, assemblers, and welding personnel during installation
  • Finalizes the equipment commissioning process
  • Ensures that production schedule and profitability commitments are met
  • Increases customer interest in plant upgrades and future modifications
  • Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
  • Provides technical support to sales representatives, records key information to aid the sales team in quoting
  • Documents project requirements via reports
  • Utilizes SugarCRM to manage customer relationships
  • Supports internal and external customer service
  • Provide After-Hours technical support

REQUIREMENTS

  • High School or GED required
  • Associate‚Äôs degree or vocational or technical school degree preferred
  • 3-5 years of experience
  • Concrete production equipment experience preferred
  • PLC troubleshooting (program editing & network connections)
  • Specific Knowledge of RSLogix, Compact Logix
  • ControLogix (PLC programming)
  • PanelView & Panelmate
  • Motion Control
  • Microsoft Office
  • Written and Oral Communication
  • English Language, Spanish a plus
  • Valid Driver's License & Driving record
  • Frequent travel up to 75%
  • Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail
  • Strong electrical knowledge and ability to troubleshoot in a systematic manner
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