Field Service Tech - Concrete Equipment

(#10531) - Remote
Industry: Concrete Construction Supplies

Seeking a field service tech for a leader in the concrete equipment industry!

Description:

Remote Position: Must be located within 1 hour of international airport. Frequent travel up to 75%.

JOB PURPOSE: Provide technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment.

RESPONSIBILITIES:

  • Contributes to customer satisfaction - includes frequent travel up to 75%
  • Ensures proper electrical and mechanical installation
  • Finalizes the equipment commissioning process
  • Ensures that production schedule and profitability commitments are met
  • Assists with sales support
  • Documents project requirements
  • Utilizes CRM (Customer Relationship Management) software to manage customer relationships
  • Supports internal and external customer service
  • Provide After-Hours technical support
  • Contributes to the continuous improvement effort
  • Maintains professional and technical knowledge
  • Contributes to team effort
  • Participates in applicable SOP and SWI training as well as knowledge base.

REQUIREMENTS:

  • High School or GED required; Associate‚Äôs degree or vocational or technical school degree preferred
  • 3-5 years of experience
  • Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail

Advanced Understanding of:

  • PLC troubleshooting (program editing & network connections)
  • Specific Knowledge of RSLogix, Compact Logics & TI (PLC programming)
  • ControlLogix (PLC programming)
  • PanelView
  • Motion Control

Software Experience:

  • Microsoft Office (Word, Excel, PPT, Outlook);
  • CRM (Customer Relationship Management) software

Skills:

  • Analytical
  • Project/Process Management
  • Computer/Technical
  • Organizational
  • Interpersonal Communication
  • Problem- Solving
  • Written and Oral Communication
  • English Language, Spanish a plus
  • Clerical/Secretarial Abilities
Apply for this position.